Privacy Policy
Welcome to the Coorong.online Privacy Policy page. We want you to understand how information that we collect is used and shared, so we encourage you to take the time to read this page.
In this document we will describe how and what kinds of information we collect and how we use it, how and with whom we share that information and how data is stored and transferred, as well as how you can manage your information through access.
We are committed to providing quality services and products to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
Who we are
Our website address is: https://www.coorong.online
The information that we, (us, our), BirrEden Pty Ltd and Coorong.online process is collected in order to provide Coorong.online ‘products’ and ‘services.’
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) and the Personal Information Protection and Electronics Documents Act(CA) as well as the General Data Protection Regulation (together, the ‘GDPR’) and other laws which may be applied to protect your privacy from time to time. Together, these National PPs, Acts and GDPR govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
We do not consent to unsupervised children using our website and / or accessing our services.
If you are between the age of 13 and 16, you will need to have a parent or guardian consent to our usage terms on your behalf, before providing us with any personal information. It is not lawful for children under the age of 13 to access our services, products or website without adult supervision and they are not permitted to provide us with any personal information under any circumstance.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers, demographic information and other information relevant to customer services/ offers.
This Personal Information is obtained in many ways including, by email, via our website: https://coorong.online, correspondence, by telephone and facsimile, from media and publications, from other publicly available sources, from cookies and from third parties.
We collect your Personal Information for the primary purpose of providing our services to you.
We also collect information so that we can provide information to our clients and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Information helps us to improve our products and services to provide you with a better service.
Subscribers to our email list may be sent promotional emails about new products and special offers. Your information may also be used to customise our website, making your browsing experience better.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing, or by using the unsubscribe button included in every email.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Third parties may also access information for their operational purposes, an example of this is the collection, by our server of IP addresses, done to assist identification of unauthorised access.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
While third-party service providers assist us in the operation of our website and to fulfil product orders, please note that when you use links to leave our website, including plug-ins and applications, we are no longer responsible for the protection or Privacy of any information that you provide these third parties and they are not governed by this Policy document. Reference to applicable Privacy Policy is recommended.
Google analytics and ‘cookies’ are used to analyse how you use our website.
When you browse or download from most websites, including ours, we or our internet provider may use cookies to recognise your browser and may record statistics like usage date and times, what pages on our website were accessed and pages that you downloaded. Google stores this data, commonly known as ‘click stream information’. Although this information is not stored as personal information, but rather , is ‘aggregated’ or ‘granularized’ to present as statistical data for analysis purposes, Google provides an opt-out browser add on that you can install. Check it out here. https://tools.google.com/dlpage/gaoptout.
Cookies may be used for other purposes on our Website but users can readily erase and /or block cookies. Note some parts of the Website may not function fully when cookies are disabled.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Please note that when you use links to leave our website, including plug-ins and applications, we are no longer responsible for the protection or Privacy of any information that you provide these third parties and they are not governed by this Policy document.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
If you request a password reset, your IP address will be included in the reset email.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
Please note that data transfer via the Internet is never 100% secure.
While we are committed to the security of your information, we cannot warrant the security of any information you send to us or receive from us online. We cannot protect your information until it reaches us.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Coorong.online will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please email us at
EMAIL ADDRESS: info@coorong.online
Complaints and concerns will be dealt with promptly and notification regarding outcomes will follow.
For more general information regarding Privacy, or if your concerns are not resolved we welcome you to make contact with a relevant privacy, data protection or information office in your country of residence: Some useful links have been listed below.
AsiaPacific Privacy Authorities (APPA)https://www.appaforum.org/resources/
AustraliaOffice of the Australian Information Commissioner 1300 363 992 or https://www.oaic.gov.au/
CanadaOffice of the Privacy Commissioner Via www.priv.gc.ca/
New ZealandOffice of the Privacy CommissionerViawww.privacy.org.nz
SingaporePersonal Data Protection CommissionVia www.pdpc.gov.sg
United KingdomInformation Commissioner’s Office Via www.ico.org.uk
United StatesFederal Trade Commission Via www.ftc.gov
